At Globe-America Procurement & Consulting, Inc., we are committed to delivering high-quality cybersecurity and compliance consulting services. Due to the nature of our work, all sales are final once services are rendered, or onboarding has begun. However, we understand that situations may arise, and we offer the following refund guidelines:
- Retainers & Subscriptions
- Monthly service retainers are non-refundable once services begin.
- If a client cancels before the start of the billing period, a pro-rated refund may be issued, minus administrative costs.
- Project-Based Work (e.g., SSP, POA&M, Gap Assessment)
- Refunds may be issued only if cancellation occurs before any project work has commenced.
- A 25% cancellation fee may apply.
- Service Bundles & Discounts
- Bundled services with discounts are non-refundable unless otherwise stated in the service agreement.
- Partial work on bundles will be calculated at full price if refunds are requested.
- Special Promotions
- Free consultations and trials carry no monetary obligation.
- Any refunds related to promotional packages are evaluated on a case-by-case basis.
For questions or concerns about billing or refunds, please contact us at billing@globeamericagroup.com.